Privacy Policy
1. Who we are:
DANOU PTY LIMITED (ABN 68 625 708 072) operates DAKUTX and is responsible for the personal information it handles for its website, enquiries, platform administration and transactions, subject to applicable privacy law.
Privacy enquiries can be sent to admin@dakutx.com.
2. Scope of this notice:
This Privacy Policy explains the personal information DAKUTX collects and handles through the public website, business enquiries, vendor or client accounts, product and order processes, customer support and other DAKUTX interactions. A separate collection notice may provide additional information at the point where measurements, photographs, scans or other specific information is requested.
3. Information we may collect:
- Name, contact details, company and role.
- Account credentials and authorised-user information.
- Billing, transaction, order and delivery records.
- Measurements, sizing information and product preferences where required for the requested service.
- Communications, enquiries, support records and complaints.
- Photographs or scans voluntarily supplied for a stated product, sizing or support purpose.
- Device, security and cookie information generated by the live website and apps.
- Records reasonably required for fraud prevention, legal compliance, accounting and dispute handling. DAKUTX should not collect a category of information merely because a software feature could collect it. Any new use of a body photograph, scan, sensitive information or identification data should be assessed before collection.
4. Why we use personal information:
DAKUTX may use relevant personal information to respond to enquiries, assess and onboard a business partner, create and fulfil orders, provide requested sizing or production services, administer accounts, process payments, support customers, prevent misuse, improve services, send marketing where permitted and meet legal or accounting obligations.
5. Direct marketing:
Marketing is sent only where DAKUTX has the required consent or other lawful basis. Marketing communications should include a usable unsubscribe method. A marketing opt-out is not treated as cancellation of an order or business agreement.
6. Disclosure and service providers:
DAKUTX may disclose personal information to service providers where reasonably required for the stated purpose, including website/hosting providers, payment providers, production or fulfilment partners, freight carriers, professional advisers, insurers, support providers and regulators. The final published policy must identify the actual recipient categories and providers where required by applicable law.
7. Overseas handling:
DAKUTX’s operating model may involve international production and fulfilment. Where personal information is disclosed to an overseas production or service provider for an order, the disclosure and purpose should be described accurately.
8. Security:
DAKUTX takes reasonable steps appropriate to its operations to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. The final policy should describe only the access controls, technical safeguards, vendor controls and incident processes that are actually in place; it should
not use claims such as “bank-level security” unless they can be substantiated.
9. Retention:
Personal information is retained for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, accounting, dispute or operational requirements. The final policy should not state a fixed retention period unless that period is supported by the actual retention schedule and system settings.
10. Access and correction:
An individual may request access to, or correction of, personal information held about them, subject to lawful exceptions. DAKUTX may take reasonable steps to verify the request before providing access or making a change.
11. Complaints:
Privacy questions or complaints can be sent to admin@dakutx.com. DAKUTX will review the issue and explain the outcome or next step. Where an external privacy regulator has jurisdiction, the individual may also have a right to contact that regulator after the internal process.
12. Children and sensitive information:
DAKUTX services are intended to be used through an authorised ordering or business process. Where information about a minor or sensitive information is genuinely required, the collection, authority, notice, consent, access and storage arrangements should be assessed before the feature is used.
13. Cookies and similar technologies:
The website uses cookies and similar technologies as described in the Cookies page. Non-essential technologies should operate according to the applicable consent settings. The Cookie inventory and Privacy Policy must describe the actual live technologies rather than a generic or historical list.
14. Updates:
DAKUTX may update this Privacy Policy when its operations or legal obligations change. The published page should show the effective date and last-updated date. Material changes should not be used to remove rights or silently change a signed commercial allocation.